Delete your account

You can delete your Rentivox account and data at any time. This page explains how and what happens.

Delete in the app

1. Open Rentivox and sign in.
2. Go to Settings.
3. Tap Delete account and confirm.

You will be signed out and your bank connection is removed.

Delete by email

If you cannot sign in, email privacy@rentivox.com from the email address on your account and ask us to delete it. We may ask you to confirm it is you before we delete anything.

What is deleted

• Your profile, properties, leases, rent records and documents.
• Receipts and their images.
• Your Plaid bank connection and the deposit data we pulled from it.
• Tenant names, phone numbers, email addresses and message history that you added.

Deletion is complete within 30 days. Backups are overwritten on their normal schedule.

What we may keep

We keep a minimal record that we are legally required or permitted to keep: billing records for tax and accounting, and tenant text opt-in and opt-out records, so we can show that a tenant consented or asked us to stop.

Before you delete

• Export what you need first. Deleting your account cannot be undone.
• Deleting does not cancel a subscription bought through Apple or Google. Cancel it in your App Store or Google Play subscription settings, or you may keep being charged.
• If you only want to stop, you can cancel instead. You keep read-only access, and your data is deleted 3 months after cancelling.

Tenants

Tenants who want their information deleted can reply STOP to stop texts, and email privacy@rentivox.com to ask for deletion. See the privacy policy.