Terms of service
These terms govern your use of Rentivox. By creating an account you agree to them.
The service
Rentivox (43SJ LLC) provides software that helps landlords track rent, message tenants, store documents and prepare bookkeeping reports. Rentivox is not a bank, payment processor, law firm, debt collector or tax adviser, and it never moves money.
Your account
You must be 18 or older and provide accurate information. You are responsible for activity on your account and for keeping your sign-in secure. Turn on 2-step login to protect your bank link.
Free trial and billing
New accounts start with a 30-day free trial and require a payment method. We remind you 5 days before the first charge. Unless you cancel before the trial ends, your plan renews automatically each month or year at the price shown when you subscribed: $14.99/month or $149.99/year for up to 10 units, plus $4.99/month for each extra block of 5 units.
Subscriptions bought on the web are billed through our payment provider. Subscriptions bought in the iPhone or Android app are billed and managed by Apple or Google under their terms. Fees are non-refundable except where the law or the app store requires.
Cancellation
You can cancel at any time in Settings. You keep access until the end of the paid period, then read-only access. Your data is deleted 3 months after cancellation.
Bank connections
Bank connections are provided by Plaid. By connecting an account you also agree to Plaid’s end user privacy policy. Rentivox has read-only access to the accounts you choose. Deposit matching is a suggestion; you are responsible for confirming payments.
Tenant messages
You may add only tenants you have a real tenancy with, and you may text a tenant only after they reply YES to the confirmation message. You must follow the SMS terms and all laws that apply to you, including the TCPA and fair housing, landlord–tenant and debt collection laws. Rentivox shows notices such as partial-payment warnings for information only; they are not legal advice.
Acceptable use
Do not use Rentivox to send marketing, harass anyone, discriminate, upload unlawful content, or interfere with the service. We may suspend accounts that do.
Your content
You own the data and files you add. You give us permission to store and process them only to run Rentivox for you. See the privacy policy.
Disclaimers and liability
Rentivox is provided “as is”. Reports and Schedule E summaries are aids, not tax advice; check them with a tax professional. To the extent the law allows, our total liability is limited to the amount you paid us in the 12 months before the claim.
Changes and contact
We may update these terms and will notify you by email of material changes. These terms are governed by the laws of Massachusetts. Contact: support@rentivox.com, 192 Canton St, Westwood, MA 02090.