Support
Questions about Rentivox? Email support@rentivox.com and we will reply by email. Please do not send bank passwords or full card numbers.
Contact us
Email support@rentivox.com from the address on your account. Tell us what you were doing and what you expected. Screenshots help.
43SJ LLC, 192 Canton St, Westwood, MA 02090.
For landlords
My bank won’t connect. Bank connections are provided by Plaid. Try again from Settings, and make sure you choose the account that receives rent. Rentivox has read-only access and cannot move money.
A deposit was matched to the wrong lease. Open the deposit and choose Undo match or Assign to another lease. If a tenant was already texted, you can send a correction.
How do I cancel? If you subscribed on the web, cancel in Settings. If you subscribed in the iPhone or Android app, cancel in your Apple or Google subscription settings. You keep read-only access afterwards, and your data is deleted 3 months after cancelling.
How do I delete my account? See Delete your account.
For tenants
Your landlord uses Rentivox to send you rent reminders and receipts. You only get texts if you replied YES to the confirmation message.
- Reply STOP to any message to stop texts. Reply START to start again.
- Reply HELP for help.
- Questions about your rent amount, due date or lease go to your landlord. Rentivox cannot change them.
- To ask us to delete your information, email privacy@rentivox.com from the phone number or email address your landlord has on file, or text it from that number.
See the SMS terms for details.